Shipping policy

All orders are processed and dispatched from Victoria, Australia. We aim to dispatch orders within 1–3 business days of payment being received. You will receive a confirmation email with tracking details once your order has shipped.

Domestic shipping (Australia)
We ship Australia-wide via Australia Post and/or a tracked courier service. Shipping costs are calculated at checkout based on the weight and destination of your order. Estimated delivery is typically 2–7 business days after dispatch, depending on your location. Remote and regional areas may take longer.

International shipping
Where international shipping is available, rates are calculated at checkout. Delivery times vary by destination and are estimates only. Any customs duties, import taxes or fees levied by the destination country are the responsibility of the recipient.

Tracking
A tracking number is provided for all shipments. Please allow up to 48 hours for tracking information to update after dispatch.

Delays
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the carrier, customs, weather or other events outside our control. We will contact you should there be any significant delay with your order.

Lost or damaged parcels
If your order has not arrived within the estimated timeframe, or arrives damaged, please contact us at ahoyhoy@jonahlumes.com.au and we will help resolve the issue.